Frequently Asked Questions

Welcome to the FAQ (Frequently Asked Questions) page for the AABB Education platform. Please review our list of commonly asked questions and their solutions below. 

If you are experiencing technical issues with the platform, please visit our customer support page to contact our platform provider, Digitell.

All other questions should be directed to the AABB eLearning team at


Q: I can't remember my Username or Password to login.
A: Select the Login button and then select “Forgot Password?” or “Forgot Username?”. Enter your email address you registered with and an automated email will be sent to reset your username and/or password to the email address on your AABB account. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact AABB Customer Support at to have it manually reset.

Evaluations and CE Certificates

Q: How do I earn credit and/or complete evaluations?
A: After you have viewed the program or completed any applicable activities click on the “CE Information” tab and click on the "Complete Evaluation” or “Take Quiz” button. Once you have submitted the evaluation/test you will be able to print your certificate immediately.

Q: Where do I find my certificates?
A: Log in to your account and click on the “My Transcript” button located in the My Account area in this platform. Your CE Certificate for programs completed on this platform are available to view/print. 


Q: I don’t see an on-demand eCast that I registered for?
A: Access to on-demand eCasts are provided 7-10 business days after the live event has occurred. AABB staff will contact you via email alerting you that the program is available for viewing. If the program has already occurred and you have not heard from AABB please contact us at

Q: Where do I access a live eCast?
A: AABB staff will provide access information approximately 1 week prior to the live event. AABB live eCasts are hosted via GoToWebinar unless otherwise specified so you will not find any information regarding live access on this site. If you registered for the live program but have not received an email notification within 2 business days of the live eCast please contact

Q: I can't find my purchased downloadable publication?
A: Access to downloadable publications is available through your main AABB account.

Q: Where do I find my purchased AABB Standard?
A: Complete information on AABB Standards is available through the AABB Standards Portal.

Q: I registered for the AABB Cellular Therapies Certificate Program. Where do I access it?
A: The AABB Cellular Therapies Certificate program is housed on The George Washington University Blackboard platform. Not registered for this award-winning program or want to learn more? Check it out today.

Q: I am looking for more programs. Where can I find more on-demand programs?
A: Visit the AABB Store.

Downloading PDF or MP3 Files

Q: I am trying to download a PDF or MP3 file associated with a program/session, and the file will not start to download.
A: PDF and MP3 (audio only format) files are allowed for download. MP4 files (such as on-demand video presentations) are not allowed to be downloaded. File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request and indicate the file you are attempting to download. Once the support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator. Please note that most MP3 or MP4 files can exceed 500 MB. Distribution of content is strictly prohibited.